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At Motul Store, we stand behind our performance parts and accessories like we stand behind every product we sell. If your purchase didn’t meet your expectations, our returns process runs smoother than a well-tuned engine.

1. Returns Eligibility

You may return most items within 15 days of delivery for a refund or exchange. To be eligible:

  • Item must be unused, in original packaging with all tags attached
  • Original proof of purchase required
  • Certain products are final sale (see section 5 below)

Performance Note:

For hygiene reasons, Chaussures (footwear) and Clothing must be returned in unworn condition with original packaging.

2. Return Process (3 Simple Steps)

Step 1: Submit Return Request

Email our crew at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Body:
Hello Motul Store Team,

I would like to initiate a return for my order #[Your Order Number].
Item(s) to return: [Product Name(s)] Reason for return: [Please specify] I would prefer: [Refund/Exchange for (specify product if exchanging)]
Please advise next steps.

Best regards,
[Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Our team will respond within 24-48 hours with:

  • Return authorization number
  • Shipping instructions
  • Any special requirements for your item

Step 3: Ship Your Return

Send the item(s) to:

Motul Store Returns
4259 Straford Park
Winchester, US 40391

Important: We recommend using a trackable shipping service. Original shipping costs are non-refundable.

3. Refund Processing

Once we receive and inspect your return:

  • Timeline: Refunds processed within 3-5 business days
  • Method: Refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable (unless return is due to our error)

4. Exchanges

For exchanges of the same value:

  • Follow the standard return process
  • Clearly state your desired replacement item
  • We’ll ship the new item once we receive your return

For exchanges of higher value, you’ll be invoiced for the difference.

5. Non-Returnable Items

For safety and hygiene reasons, these items cannot be returned:

  • Additives & Cleaners (opened containers)
  • All Oils (including Auto Transmission Oil)
  • Brake Fluid
  • Opened Clothing Merchandise
  • Destroy or Die merchandise (final sale)

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Contact us immediately at [email protected]
  2. Include photos of the damaged item/incorrect shipment
  3. We’ll arrange for replacement or return at our expense

Performance Guarantee:

We’ll process your return faster than a Formula 1 pit stop – typically within 48 hours of receiving your item. Your satisfaction drives our performance.

Questions? Our crew is standing by at [email protected] to assist with any returns or exchanges.

Motul Store. All rights reserved.
Built for performance, engineered for customer satisfaction.