FAQ

Motul Store caters to performance automotive enthusiasts, including competitive drifters, time-attack builders, and serious gearheads. Our target customers are those who demand high-quality performance parts for their track-ready builds, from suspension components like Wisefab parts and BMW suspension arms to premium fluids like Motul 300V oil and auto transmission oil.

We combine race-inspired urgency with technical expertise. Our store offers:

• Track-ready shipping with fast 1-2 day processing
• Performance parts from trusted brands like HKS, GReddy, and FAT
• Specialized categories including chassis reinforcement, destroy or die merchandise, and motorsport clothing
• Global reach (excluding select Asian/remote regions)

Our inventory is built for performance:

• Suspension components: Arms, anti-roll bars, chassis reinforcement
• Performance fluids: Motul oils, brake fluid, AdBlue, additives
• Track essentials: HKS blow-off valves, FAT lock kits
• Motorsport lifestyle: Destroy or Die merch, racing clothing, bags
• Specialty vehicles: ATV, Jetski, Boat, and Go Kart parts

Each product page includes detailed fitment information. For technical questions about BMW suspension arms, GT86 parts, or other components, email our crew at [email protected] with your vehicle specs.

Absolutely. Our team understands these components are going in track-ready builds. Contact us for installation advice on Wisefab suspension, GReddy turbo upgrades, or fluid recommendations.

We offer two performance-tuned shipping methods:

1. Standard Performance Shipping ($12.95)
   • Carriers: DHL or FedEx (“the turbochargers of delivery”)
   • Delivery: 10-15 days after dispatch
   • Ideal for urgent track day needs
2. Free Build Shipping (Orders $50+)
   • Carrier: EMS (“the reliable workhorse”)
   • Delivery: 15-25 days after dispatch
   • Perfect for bulk orders of suspension arms or maintenance fluids

Pro Tip: Combine items to hit $50 for free shipping – more budget for your next upgrade!

We operate on race shop efficiency:

• 1-2 day processing time (faster than pit stops)
• Same-day dispatch for orders before 3PM EST (Mon-Fri)
• Our 3-Step Pit Stop Process ensures quality:
  1. Pre-Flight Check: Quality verification
  2. Precision Packing: Professional protection
  3. Launch Sequence: Immediate dispatch

Yes, with global reach (excluding select Asian and remote regions). We use battle-tested carriers: DHL, FedEx, and EMS.

We accept all major performance payment options:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We treat your data with the same protection as race-grade components. All transactions are encrypted and secure.

Yes! Account holders get pit lane advantages:

• Order tracking
• Faster checkout
• Build wishlists for future upgrades

We offer a 15-day return policy from delivery date. Not satisfied with your FAT Lock Kit or other parts? Contact our crew at [email protected] to initiate the process.

For safety reasons, we cannot accept returns on:

• Opened fluids (Motul oils, brake fluid, etc.)
• Used performance parts
• Destroy or Die merchandise with removed tags

Once we receive your return, processing takes 3-5 business days – about the time between qualifying and race day!

Reach our pit crew at:

• Email: [email protected]
• Address: 4259 Straford Park, Winchester, US 40391

We’re here to keep your build moving forward!